23 SimpliSafe Camera Known Problems (Solved)

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We all know the frustration that comes with technology problems, especially regarding securing our homes. 

If you’re grappling with issues while using SimpliSafe cameras, have no fear– you’re not alone. 

This article’ll explore 23 common problems with SimpliSafe cameras and provide solutions to ensure a seamless and reliable home security experience. 

Troobleshooting simplisafe camera issue

Why Is My Simplisafe Camera Blinking Blue

Your SimpliSafe Camera may display either a blinking or steady blue light under the following circumstances:

Flashing Blue Light

  • This shows that your Camera has difficulty transmitting signals (such as video recording or live streams).
  • It also implies that someone (you, most likely) is watching the camera feed.
  • This may happen when your Camera is linked to a complete security system that triggers its Motion Sensor. 
  • It could even mean that your Camera is actively sending a signal or that a recording/live stream is in progress. 

Solid Blue Light

A steady blue light indicates your Camera is ready to record video or stream. 

To sort these problems out, you’d have to utilize the following standard solutions, including:

  • Check your wifi connection.
  • Reset the Camera: to do this, press in and hold down the reset button for 20 seconds or so. As soon as the light starts flashing, let go of the button. 
  • Turn off the blue status light in the SimpliSafe mobile app if it greatly aggravates you.
  • If the issue persists, refer it to SimpliSafe’s official support for more tailored assistance. 

Why Is My Simplisafe Camera Blinking Yellow

Your SimpliSafe Camera might blink yellow for various reasons. Some common causes include:

  • That your Camera has successfully connected to wifi but is having trouble reaching the SimpliSafe servers

A Solid of steady yellow light may indicate that:

  • Your Camera is booting up or installing a firmware update.
  • Your Camera’s battery is low.

Common Solutions

To address these problems, 

  • Consider checking and replacing the Camera’s batteries. 
  • Ensure that your wifi has few devices connected or that the data bandwidth is low.
  • Occasionally verify whether any available firmware updates need installation. 
  • Contact customer service for more detailed solutions tailored to your situation.

Why Is My Simplisafe Camera Blinking Red

A SimpliSafe Camera may display a fast or slow blinking or steady red light for several reasons: 

Slow Blinking Red light indicates:

  • Low battery

Fast blinking red light indicates that:

  • The Camera cannot connect to wifi, which happens when the password is incorrect.
  • If the camera light starts blinking red suddenly, wifi credentials may have been changed. (If there is no environmental cause, consider replacing the Camera with a new one )

Solid red light indicates: 

  • If there is an environmental interference in your Camera’s communication with the base station
  • The Camera is too far from the base station.
  • The SimpliSafe app is outdated.

It would help if you didn’t lose sight that the red LED light, activated at night by default, is the infrared sensor and should not be of any concern to you. 

Solution for Removing Red Light

  • Ensure that the password you input is correct
  • Update the new credentials on the app
  • Check for connectivity issues with other devices
  • Reduce the distance between the router and the Camera
  • Restart your router
  • Update the app

If the app is outdated, it can develop bugs and may not work. Alternatively, you can uninstall the app and reinstall it again. Visit the Play Store or App Store and type “SimpliSafe” in the search bar. When the app icon appears, click “install” or “update.”

  • Reset the SimpliSafe Camera
  • Move the Camera closer to the base station to complete the setup
  • Remove obstructions between the router and the Camera.

Why Is My Simplisafe Camera Blinking Green

Your SimpliSafe Camera might blink green for various reasons, and here are some potential causes.

  • Solid green appears when you reconnect the Camera to your base station.
  • When your doorbell is first powered on, the light will be solid green, telling you that your Camera is connected to the internet and is ready to stream live footage.
  • You may have noticed that whenever the doorbell rings, the light flashes green.
  • You can also look for a green light to check whether your camera batteries are still working. A flashing green light indicates that the batteries are low and must be replaced.

SimpliSafe Camera Flashing White Light

If you noticed, a brief white flash usually occurs when the camera powers on or reboots. It may indicate various other scenarios, and here are potential reasons along with solutions:

Flashing white indicates that your Camera:

  • Hasn’t successfully read the QR code but is ready to scan

A solid white light indicates that:

  • Your Camera is booting up after a reset
  • Your Camera has successfully read the QR code
  • A firmware update is ongoing.


You do not have to take any action when any of these things happen. A white light during these scenarios is normal. Just let the device go through the process, and your Camera should be fine. 

SimpliSafe Camera Not Showing in App

If your SimpliSafe Camera is not showing up in the app, a few things can be an issue. 

If this is the case when you are trying to add the Camera to the mobile app for the first time, or if you are trying to re-add the Camera, the Camera may be just too far away from the mobile device you are using to add the Camera to the app.

It is also possible that your app isn’t correctly reading the QR code. 

If the Camera has been added to the app before but suddenly can’t be discovered on the app, then the most likely cause is an issue with the app or the Camera itself

In such a case, try the following solutions below. 

  • Update the mobile app version if there is an update available.
  • Check for any camera or base station firmware update and update it.
  • Reset the Camera and then install it back on your system. Steps for resetting:
    • Remove the Outdoor Camera from the SimpliSafe Mobile App
    • Press and hold the pairing button firmly
    • Your Camera should reboot and begin to flash a white light.
    • Set it back up following installation guide instructions.

SimpliSafe Camera Microphone Not Working

Your SimpliSafe camera microphone may not be working for a major reason: the Wi-Fi connection strength has dipped.

To fix this issue, try improving the quality of your Wi-Fi connection. A great way to do this is to ensure your Camera is close to your Wi-Fi router and placed in a position with a strong internet connection.

If your internet and wifi connection is good but still problematic, here are other strategies you can check out.

  • Reset your Camera.
  • Try temporarily reducing the video quality in the camera settings
  • Uninstall and reinstall the app on your phone. If you get a prompt asking you to enable notifications, allow them.

Why Is My Simplisafe Camera Not Recording

Your SimpliSafe Camera may not record for the following reasons:

  • Suppose you do not have a monitoring subscription. Generally, recording requires having one. 
  • If your“Motion Events” are turned OFF within the motion detection settings
  • Some hardware Issues could cause it.
  • SimpliSafe Camera might be picking up motion, but if the notifications aren’t enabled, you won’t know
  • If your Camera does not have a strong signal, it will not record


  • Reset the Camera, and if the problem exists, reset the Base Station, too.
  • Check in the mobile app to ensure that it has a strong signal
  • Check what your Privacy Shutter is set to

SimpliSafe Indoor Camera Not Working

Your Camera is not working if it is not recording, detecting people, live streaming, or cannot power on, amongst other grave scenarios you may be experiencing.


  • Some of these events are likely due to either a low or dead battery or the Camera being unable to connect to wifi

How to fix it

  • Charge the battery
  • Get a new battery altogether.
  • Connect it to the correct network. SimpliSafe systems and cameras require 2.4GHz wifi networks.
  • Try restarting the Camera.
  • Give the Camera a reset.
  • Get in touch with customer support.

Why Is My Simplisafe Camera Not in Color

Night Vision mode is automatic at night and when there is low light in the room. However, if the day is bright but your Camera has not yet assumed its color, here are some solutions to apply:


  • Reboot the device by unplugging and plugging it back in/taking out a battery and putting it back in.
  • Bring more light into the room.
  • Move the Camera to a different spot where light is adequate.
  • Another “fix” may be changing the camera resolution if you can.

SimpliSafe Camera won’t Stop Recording.

There could be various reasons why your Camera won’t stop recording. Some of these might be your fault, while others might not. 

Here are some possible reasons from your end.

1. Incorrect settings

An incorrect or misconfigured recording setting is one factor contributing to the persistent recording of your Camera. You could have tampered with the settings of your Camera even without knowing. 

If you have kids, it is also possible that they have mistakenly opened your SimpliSafe app and tampered with the settings. 

For this reason, the settings should be what you check first.

All you need to do is review and adjust your camera settings from your SimpliSafe mobile app or web version and ensure the settings align with your preferred security needs. If you don’t know how to do it, follow these steps to adjust your camera settings.

  • Log in to your SimpliSafe account on your phone, tablet, or computer.
  • Click on the menu and select the camera tab at the bottom of the screen
  • Look for the gear icon for the camera settings in the upper right corner
  • Select the Camera you want to adjust
  • A pop-up menu will appear on the right-hand side of the screen
  • Scroll down to camera behavior and choose your preferred arming state, like the recording schedule or motion detection.
  • When you’re done, click Save Changes at the bottom of the pop-up to save your settings.

Your settings choice depends on your security preference and the event you want to trigger a recording.

2. Motion Sensitivity

If your motion detection and camera sensitivity are high, your Camera might keep recording. Any slight motion, such as shadows, pets, or significant events, could trigger recording, leading to constant recording. All you need to do from your camera settings is to change your camera motion detection settings to All Motion and turn your camera sensitivity down to Medium or Low.

Pro Tip: To adjust your camera sensitivity and motion detection, follow the same procedure as to change your camera settings. 

Possible reasons from the Camera itself.

1. Software Glitch

Your SimpliSafe Camera is an electronic device, and it is possible to have a software glitch that may bring about constant recording, unexpected behavior, or performance issues. Try resetting your camera to clear any available glitches.

Here is how to reset your Camera, but first, you’ll need to remove the Camera from your SimpliSafe app.

To remove the app:

  • Open the SimpliSafe mobile app on your phone or tablet
  • Choose the camera tab from the bottom navigation bar
  • Select the gear icon for camera settings in the upper right corner of the app
  • Select the Camera
  • Scroll to the bottom and select Remove Camera

You’ll need to reset the Camera once the Camera is removed from your app.

To reset your Camera:

  • Locate the pairing button on the back of your Outdoor Camera. It is a small circular button on the back of the Camera.
  • Press and hold the pairing button firmly for 30 seconds until the camera chimes
  • If the Camera does not chime at any point during the 30 seconds of pressing the button, let go and press and hold the button again for another 30 seconds.
  • When you release the button, the Camera should reboot and flash white.

Once you’re done resetting, you must configure and set your camera up again.

Please note that after resetting, it will erase any personalized settings you might have done.

2. Camera Software or Firmware Updates

In certain situations, the constant recording may be because your camera software or firmware is outdated. SimpliSafe regularly releases software or firmware updates to improve performance and address bugs or vulnerabilities. Check to see if a firmware update is available on your connected Camera. 

You can check for updates by opening the SimpliSafe app and going to the account tab on the bottom right. If an upgrade is available, upgrade to the latest version and see if your Camera is back to its original state.

Will Simplisafe Camera Set off the Alarm

It is essential to know that your SimpliSafe outdoor Camera cannot directly set off an alarm. Your outdoor Camera operates independently to capture video footage and detect motion. When it detects motion, your outdoor Camera sends alerts to your SimpliSafe monitoring system. 

However, if you own a Smart Alarm Wireless Indoor Security Camera, it can trigger an alarm. It is the first Camera from SimpliSafe to trigger an alarm.

When the Camera detects motion, and the alarm is on, the Camera will use AI to verify the motion type and then trigger the alarm if necessary. By default, the Camera will enter the entry countdown before sounding the siren and notifying the monitoring center. However, you can bypass the entry countdown by turning on Instant Trigger, which you can see under Camera Behavior in settings. In this case, the Camera & system will sound the siren immediately and notify the monitoring center. 

What then triggers the alarm if your outdoor cameras can’t?

 In the SimpliSafe home security system, various sensors and detectors can trigger the alarm system. Some of these include;

  • The Entry Sensors
  • Motion Sensors
  • Glassbreak Sensors
  • Hazard Sensors
  • Temperature Sensors
  • Water Sensors
  • Smoke Detectors
  • Panic Button

Note: The motion sensors trigger alarm is turned off in Home Mode, so you don’t set off an alarm when walking around. But other sensors remain activated at home and away to ensure your home remains secure.

As for the Panic button, you can set the trigger alarm to send a silent or audible alarm to the monitoring center in an emergency. 

SimpliSafe Camera Offline After Power Outage

Your Camera will be offline if there is a power outage or if the Camera itself has lost power. One way or the other, your Camera needs power before it can be online. When there is a power outage, several issues can happen.

Here is what happens when you have a power outage.

1. Your wifi will be off.

It would help if you had an internet service provider before your camera can go online. If it loses connection to your wifi, your Camera will go offline.

2. Your base station will disconnect if connected to a WIFI.

Your SimpliSafe base station must be connected to a Wi-Fi network and powered before the camera can be used online. If there is a power outage at your base station, your camera will likely be offline.

However, your base station comes with a backup rechargeable battery that can keep the base station powered for up to 24 hrs. It also has a cellular mode feature you can use if it disconnects from your wifi. 

The base station will automatically communicate on the cellular network if your Wi-Fi stops working and automatically switch to battery power if you lose electricity. 

If there is a power outage, your camera will automatically connect to the cellular network provided by your base station.  

3. Your Camera will be off.

If the camera causes a power outage, your camera will be offline. A low battery is one of the primary reasons your Camera will go off. All you need to do to resolve this issue is replace your Camera with another battery, confirm if the previous battery is low, and recharge. 

The battery in your SimpliSafe indoor Camera can last up to 2 years before recharging. While outdoors, it can stay up to 3-6 months. It depends on several factors, such as your usage pattern, camera settings, and environmental conditions. 

If you want to check your Camera’s battery level, here is how to go about it:

  • Open your SimpliSafe Mobile App on your phone or tablet
  • Select cameras from the bottom navigation bar
  • Choose the gear icon for Camera Settings in the upper right corner of the app
  • The battery indicator will be displayed to the right of each Camera

Note: Only iOS users can see the battery percentage, while Android users cannot.

Why Is My Simplisafe Camera Not Detecting Motion

Motion detection is needed in your Camera to detect movements. How can you protect your home from intruders if you can’t detect motion?

Here is what could be the cause:

  • Your Camera is placed very high

If your Camera is placed too high, there is no way it can detect any motion because if it is set very high, it can influence the ability to detect motion, particularly for objects or people very close to the Camera. 

  • The camera is not being positioned at the right angle.

Not only do you need to position your Camera very well, but you also need to have an exact angle before it can detect any motion. A camera placed at an inappropriate angle may have a restricted field of view, potentially limiting its coverage area and ability to catch vital information inside the monitored environment. If the angle is entirely wrong, it won’t detect anything.

  • How far is your Camera from the base station?

The range between your Camera and the base station may also cause your Camera not to detect any motion. Suppose the camera is too far from the base station, and there are difficulties with the Wi-Fi signal. In that case, it may hamper connectivity and the Camera’s ability to interact with the base station.

  • Changing the wifi connection to your Camera

Changing your SimpliSafe Camera’s Wi-Fi connection can impact its capacity to detect motion, at least briefly. The Camera communicates and transmits data through a dependable Wi-Fi network. You may have switched the Wi-Fi connection to your Camera without taking down the previous one. If you do not change the Wi-Fi to the new one, your Camera won’t detect motion. 

  • There could be an update.

Most often, it could be that your camera has been updated, which is why you could not detect motion. Significant updates may stop your Camera from functioning well if it is not up to date. 

Now that you know what causes your Camera to not detect motion, here is the solution to make it detect motion. 

  1. Place your Camera at the recommended height. The recommended height mounting height from the ground is 6-8 feet.
  2. Set your Camera to the correct angle to detect all possible movements. The recommended angle for your Camera to face down is 30 degrees. 
  3. Ensure your camera is within a reasonable distance of your base station. Also, ensure the range between your Camera connected to the Wi-Fi and your base station has a strong signal.
  4.  Confirm that your Camera is connected to the proper Wi-Fi, especially if you recently changed its Wi-Fi connection. You would need to remove the old one manually since you can’t do it automatically.

Here is how to remove the previous wifi connected to your Camera:

  •  Log into your SimpliSafe Mobile App on your smartphone or tablet. 
  •  Tap on the Cameras tab from the bottom of the app. 
  •  Select the Gear icon in the upper right corner to navigate to Camera Settings.
  • You can select the camera you want to change the Wi-Fi for by tapping on it from the list of available cameras.
  • Scroll down and tap on wifi Network, followed by Change Network.
  • Choose your wifi network from the list of available networks, then enter the password for your wifi network. When done, press Connect to proceed.  

Make sure your Camera is up to date. Regularly check if an update needs to be made and update your camera immediately.

If your camera still does not detect motion after all of the above is done, you could need to reset your camera to factory settings.

SimpliSafe Outdoor Camera Not Connecting to wifi.

Some of these could be issues if your outdoor Camera is not connecting to wifi.

Incorrect wifi password

Sometimes, your Camera is unable to connect to the Wi-Fi because you press the wrong password during the setup process. This can be quite frustrating, especially if you keep trying to connect and it still says incorrect password. Also, if you recently changed your Wi-Fi password or router, your Camera may be unable to connect to the network.

To avoid incorrect password issues, do this:

  • Double-check your wifi password to ensure it aligns with what you know. Confirm that you are using the correct password during the verification process.
  • Run a connection test of your Wi-Fi with other devices, such as your phone or tablet, to ascertain that the password is correct before connecting it to your Camera.
  • When typing the password to your Camera, ensure you’re attentive enough to avoid pressing the wrong numbers or letters.

Pro tip: It is critical to ensure that your wifi network is safe and that you use a strong password. Weak passwords simplify hackers’ access to your network, jeopardizing your Camera’s security.

Let your password be as simple as possible, and it should be something you can easily remember.

Weak wifi signal or interference

Another reason your Camera is not connecting to WiFI could be that the signal is weak. A weak signal can cause connectivity issues, making it difficult for your Camera to connect. Physical barriers like walls, large furniture, or metal objects between your Camera and the wifi router can weaken the signal. 

Use the Connection Check tool in your SimpliSafe mobile app to test your Camera’s signal strength and connectivity. If the signal strength is low, try moving the Camera closer to the wifi router or moving the wifi instead.

Also, there could be interference from other Wi-Fi routers operating at a frequency similar to yours. Some WiFI routers support dynamic frequency selection. If possible, change the wifi channel on your router to avoid overlapping with neighboring networks. 

Use a less congested channel to minimize interference.

Outdated firmware

Outdated software might affect your SimpliSafe Camera’s ability to connect to your wifi network. Firmware is the Camera’s software core, organizing its functionality, performance, and security features. SimpliSafe constantly upgrades its software to fix potential vulnerabilities, improve camera performance, and bring new features.

Ensure you’re using the updated firmware. To check if your Camera’s firmware is outdated, log in to your SimpliSafe account and go to the “Devices” area. If a firmware update is available for your Camera, you will receive a notification asking you to upgrade it. Simply follow the instructions to upgrade your Camera’s firmware.

Please note: Ensure you have a stable internet connection during the update. Interruptions during the update process can lead to incomplete installations or potential issues.

  1. Reset the Camera: Try resetting it if you’ve done the above, and it’s still not connecting.

Hold the pairing button on the back for 16 seconds to reset your Camera. When you release the button, the Camera should reboot.

Why Is My Simplisafe Camera Offline

SimpliSafe cameras offer peace of mind by providing real-time surveillance of your home. If yours is offline, it can be frustrating and concerning. There could be several reasons for this issue. 

Here are the most likely causes:

Your Camera is far away from the router

Positioning your camera too far from the router can lead to signal issues, resulting in a weak or unstable connection, which could make your Camera offline. Remember that solid internet access is needed for your Camera to be online. 

To avoid this, make sure your Camera is within the specified wifi signal range. If feasible, position the Camera closer to the router to boost signal strength.

The bandwidth on your wifi is insufficient for your SimpliSafe Camera.

Bandwidth matters a lot if you need a fast network. Low bandwidth can hinder your Camera from having access to a strong network, and you already know by now that your SimpliSafe cameras require a stable and adequate internet connection for seamless surveillance. 

The solution is quite simple if the issue arises from a low bandwidth.

First, confirm if you’re using the recommended bandwidth required for your Camera to function well. The base station and cameras are pre-configured to connect mainly to Wi-Fi networks; however, specific networks may require extra adjustments to be compatible.

Here’s a short list of requirements and recommendations to optimize your network with your Camera.

  • Your wifi network must have a password.
  • Your wifi network must transmit at 2.4 GHz.
  • SimpliSafe generally cannot connect to a 5GHz network, but most 5GHz routers are backward compatible with 2.4GHz; however, further settings may be necessary to guarantee the frequency is transmitted.
  • Your SSID and password cannot have more than 31 characters each.
  • Your network should be configured as WPA2 or WPA2/3 Mixed Mode.
  • SimpliSafe devices are generally incompatible with networks that only support WPA3.
  • Do not use wifi networks that support portal logins.

If your wifi network does not match the recommended ones listed, you need to opt for an upgrade or change your wifi completely. You can stream footage from your SimpliSafe Camera at the required download speed without disconnecting from your wifi network.

  • Confirm that your wifi network is safe and that no unwanted devices are leeching bandwidth. To prevent unauthorized access, use a strong password and put security measures in place.
  • Prioritize your SimpliSafe Camera by limiting the number of devices connected to your wifi network during essential surveillance periods to guarantee that the Camera has enough bandwidth to operate smoothly.

Your Camera is not correctly syncing with the app or the Base Station.

If your Camera is not synchronizing correctly, it can undermine its ability to work flawlessly with your security system. 

Ensure your SimpliSafe Camera and the Base Station are on and correctly linked to your home network. 

Check that your Camera is connected to the same wifi network as your base station. This is required.

Your camera battery is low.

Your Camera has a battery, and it requires a battery for it to stay on. Your Camera’s battery may be low, which makes the Camera offline. If the issue is from your camera battery, charge the battery. If you have an extra, replace it with the spare and keep charging.

Tips: it is recommended to have an extra battery for your Camera to replace it if the other battery is low or faulty. 

Your wifi router is faulty or has lost power.

If your camera cannot connect to the wifi due to a power shortage, it will go offline. Confirm your router is working perfectly and has not lost power. If it has, check what could be wrong and do what is needed: charge it or replace your router.

To determine if your router has any issues, you can take the following steps:

  • Check the lights: If none of your router’s lights are on, it might suggest a failing power adapter, a broken power strip, or a malfunctioning router.
  • Restart the router: Restarting the router might address a variety of difficulties. If the problem remains even after restarting, it might signal a more significant problem with the router.
  • Verify Connections: Ensure that all wires are firmly connected to the router. Loose or broken wires might create internet troubles, so verify the connection with another device.

If you’re still having trouble, try resetting the router to its factory default settings. 

Your internet is unstable.

An inconsistent internet connection might cause interruptions in your Camera, leaving it offline. The issue could be from your router or your internet subscription has finished.

SimpliSafe Camera Won’t Read QR Code

If your SimpliSafe Camera has trouble scanning the QR code during the setup process, this might be the cause.

 Most often, the issue arises from improper lighting. When scanning, the room does not have bright lights that make your phone pick the QR code. You must ensure a well-lit room and confirm that no bright lights or reflections shine directly on the Camera when scanning.

The other issue may be from your phone. If the phone you’re trying to use has a bad camera, it won’t scan the code. Try increasing your phone’s brightness before taking the scan for easy access. 

To make it easy, if it’s still not picking up, you can print the QR code on a piece of paper for a larger size and then try scanning it from the paper.

Noise on Simplisafe Camera

If you’re hearing unwanted noise or interference on your SimpliSafe Camera, it could be due to various factors. 

This could be the noises you hear.

  • Audio Feedback or Ticking Noises:

 Suppose you’re hearing a ticking noise from your Camera, which may be from audio feedback or ticking noise during recordings and live streams. In that case, SimpliSafe has acknowledged an issue with some Indoor cameras having the same issue as yours. If you face this problem, contact SimpliSafe’s Support team for assistance and resolution.

  • Outdoor Camera Buzzing:

Some people have reported a rare issue with their outdoor camera, which causes a loud buzzing sound when activated. SimpliSafe’s camera engineering team is actively investigating this problem. Contact SimpliSafe’s Support team for guidance and help if you’re affected. Most likely, they replace it for you.

Please note: Contact the SimpliSafe support team immediately if you encounter any noise from your Camera. 

SimpliSafe Camera Keeps Going Offline

If your SimpliSafe Camera keeps going offline, it could mean many things.

  1. It could mean you don’t have an internet connection. Make sure your internet connection is reliable. If your wifi is not working correctly, the Camera may keep going offline. Restart your router and ensure that other devices on the same network are working correctly.
  2. It could mean your camera is outside range with your Wi-Fi. Check if the Camera is within wifi range. If it is too distant from the router, the signal strength may be low, causing connectivity issues. Consider relocating the Camera closer to the router to see if the problem remains.
  3. It could also mean the battery in your Camera is weak or faulty, causing it to trip off at any time. To solve this issue, replace your camera battery with a good battery.
  4. Your firmware may be outdated, causing the Camera to trip off. Check regularly for updates to ensure you have the latest version. 

Pro tip: You can follow the solutions provided for number 18 to solve this issue.

SimpliSafe Camera Live View Not Working

One of the primary issues with your camera’s live view not working could be the lack of internet access. 

Ensure your Camera has internet access and that your device to watch live view is also connected. Also, make sure you’re using the latest firmware for your Camera.

If the issue persists, try resetting your Camera.

SimpliSafe Outdoor Camera Battery Not Charging

If your outdoor camera battery is not charging, the charger cable could be faulty. Try testing the Camera with another cable. When you’re sure the issue is the cable, replace it. 

It could also be that your camera charging port needs to be fixed. If the charging port has an issue, report it to SimpliSafe team support so they can tell you how to replace the camera or repair the charging port.

Dust, grit, or debris in the Camera’s charging port might disrupt the connection. Clean the charging port with a tiny, soft brush or compressed air. Be careful not to harm the port during this procedure.


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