8 SimpliSafe Camera Common Questions (Explained & Solved)

How do I turn off the sound on the SimpliSafe camera?

Your SimpliSafe camera makes a sound when there is an 

1. Open-entrance sensor detection.

Your System will alert you of a possible intrusion by relaying a chime to the base station when an entry sensor is opened and disarmed. The SimpliSafe Mobile App, Keypad, or Web App allows you to adjust the chime’s default setting to medium, but you may also set it to OFF, LOW, MEDIUM, or HIGH at any time.

How To Turn It Off

There are three major ways to turn off the sound on the SimpliSafe camera: the mobile app, keypad, or web app.

SimpliSafe Mobile App:

1. Open the SimpliSafe app on your tablet or phone.
2. Select My System from the navigation bar at the bottom.
3. Select Base Station Settings.
4. Navigate to the Sound & Volume Settings.
5. To adjust the Entry Sensor Chime’s volume, use the slider.
6. Before quitting the app, ensure you click the Save button in the upper right corner.

Keypad:

1. On your keypad, select Menu.
2. Put your primary PIN in it and select System Settings.
3. Choose the chime volume and make any necessary adjustments.

Web App:

1. Open the Web App and log in.
2. From the left-hand navigation bar, select System.
3. Find the entry sensor chime under Additional Settings.
4. Adjust the Entry Sensor Chime’s volume using the drop-down menu.
5. Before exiting the app, click the Save Changes button at the bottom of the screen.

2. Voice Prompt

If there are any instructions or issues, your base station will announce them. For instance, your base station will say “SimpliSafe® On, Home.” when you arm your System in Home mode. Voice prompts have a medium volume by default. However, you can adjust it using the SimpliSafe® Mobile App, Keypad, or Web App to OFF, LOW, MEDIUM, or HIGH.

How To Turn It Off

SimpliSafe Mobile App:

1. Open the SimpliSafe app on your tablet or phone.
2. Select My System from the navigation bar at the bottom.
3. Select Base Station Settings.
4. Navigate to the voice prompts 
5. To adjust the volume of your voice prompts, use the slider.
6. Before quitting the app, ensure you click the Save button in the upper right corner.

Keypad:

1. On your keypad, select Menu.
2. Put in your primary PIN 
3. Select System Settings.
4. Select the voice prompts and make any necessary adjustments.

Web App:

1. Open the Web App and log in.
2. From the left-hand navigation bar, select System.
3. Find the voice prompt under Additional Settings.
4. Adjust the voice prompt volume using the drop-down menu.
5. Before exiting the app, click the Save Changes button at the bottom of the screen.

Also, when the entry sensor is opened, your base station can declare its name using the entry sensor voice prompt. For instance, if you open the front door, rather than hearing the customary chime, your base station may respond with “Front Door Entry Sensor open.” 

By configuring this functionality on a per-sensor basis, you can select which entry sensor generates a voice prompt and which one generates a chime. Only the preset list of sensor names is eligible for the entry sensor voice prompt. Therefore, your base station might be unable to announce your entry sensor’s custom name if you have set one.

It is important to note that activating this feature is only possible via the SimpliSafe Mobile App.

1. Open the SimpliSafe app on your tablet or phone.
2. Select My System from the navigation bar at the bottom.
3. Select device settings.
4. Navigate to the entry sensor that you would like to adjust
5. Select Sensor Name Voice Prompt under Entry Sensor Alert.
6. use the Toggle to turn this feature on or off
7. Before quitting the app, click Send to Base or Save to save your settings.
8. For each sensor, repeat steps 5-8 as necessary.

Note: Only users who subscribe to one of our monitoring plans—Outdoor Monitoring, Self-Monitoring with Camera Recordings, or Fast ProtectTM (previously Interactive Monitoring)—are eligible for Entry Sensor Alert. Check your monitoring plan if you are unable to use this function. Additionally, Entry Sensor Alert is limited to use with our Gen 3 SimpliSafe® systems.

3. Video Doorbell Alert 

The base station emits a chime when your Video Doorbell Pro rings to alert you of visitors to your residence or place of business. By default, this can be set to Medium, but you can also switch it to OFF, LOW, MEDIUM, or HIGH only through the SimpliSafe Mobile App.

How To Turn It Off

1. Using a phone or tablet, open the SimpliSafe Mobile App.
2. From the navigation bar at the bottom, select the Cameras tab.
3. Select the Camera Settings gear icon in the app’s upper right corner.
4. Press the Video Doorbell Pro.
5. Select “Base Station Chime.”
6. Use the slider to change the volume of your Video Doorbell Pro Chime.
7. Before leaving, click the Save button in the top right corner.

4.Siren Alert

The 90 dB siren will ring when your base station raises the alarm, warning people in the area of a possible intrusion. The default setting for this setting is HIGH volume; however, you can change it to LOW, MEDIUM, or HIGH at any time using the SimpliSafe Mobile App, Keypad, or Web App.

How To Turn It Off

SimpliSafe Mobile App:

1. Open the SimpliSafe app on your tablet or phone.
2. Select My System from the navigation bar at the bottom.
3. Select Base Station Settings.
4. Navigate to the Alarm Siren Volume
5. To adjust your siren volume, use the slider.
6. Before quitting the app, ensure you click the Save button in the upper right corner.

Keypad:

1. On your keypad, select Menu.
2. Put in your primary PIN 
3. Select System Settings.
4. Select the sire volume and make any necessary adjustments.

Web App:

1. Open the Web App and log in.
2. From the left-hand navigation bar, select System.
3. Find the voice prompt under Additional Settings.
4. Adjust the siren volume using the drop-down menu.
5. Before exiting the app, click the Save Changes button at the bottom of the screen.

How to Turn Off Simplisafe Camera Notifications

The Motion Notifications settings control whether or not you receive notifications. To turn off Notifications for specific cameras, follow the steps below:

1. Open the SimpliSafe App.
2. Open the ☰ Menu >. Then go to “My System” > then “Camera Settings.” 
3. Click Motion Detection
4. Then, Adjust the camera settings that you wish to turn off

How Long Does a Simplisafe Camera Battery Last?

The battery is intended to last three to six months when fully charged. Additionally, there are several ways to extend your camera’s battery life and ensure that your house is always safe, as the battery’s lifespan depends entirely on usage and settings.

Sources

• System Audio Settings & Customizations – SimpliSafe Support, SimpliSafe Support.

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