27 Tapo Camera Common Questions (Solved)

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Are you planning to get yourself a Tapo security camera? Perhaps you want to research the brand before making your final decision. Or maybe you already own Tapo Cameras but are experiencing some issues. 

Regardless of your category, this article is what you need. Below is an exhaustive list of users’ most common questions about the Tapo Cameras, answering them in the most comprehensive way possible. Let’s get started!

1. Why Is My Tapo Camera Not Continuous Recording?

Your Tapo camera may not be continuously recording for several reasons. Here are some potential causes and troubleshooting steps to fix them.

  • Camera Offline or Disconnected

It’s possible that your Tapo Camera isn’t responding because it is offline. Ensure that your camera is online and accessible through the Tapo app.

Check the camera’s LED indicator light. Solid green indicates a connected camera, solid amber for Wi-Fi connection, blinking green for updating, blinking red fast for resetting, and blinking red and green for pairing mode. You can also power cycle your camera and network devices if needed.

Here’s how to power cycle your camera depending on the type:

  • For Type 1 (Security Camera), press and hold the Reset button for 5 seconds until the LED blinks red.
  • For Type 2 (Pan&Tilt Security Camera), tilt the camera lens up, then press and hold the RESET button for 5 seconds until the LED blinks red.
  • For Type 3 (Outdoor Security Camera), loosen the screws, remove the cover, and press the Reset button for 5 seconds until the LED blinks red.
  • For Type 4 (Battery Camera – Tapo C420/C400), remove the cover, locate the reset button, and press and hold the SYNC/RESET Button for at least 5 seconds until the camera’s status LED blinks.
  • Motion Detection and Recording Settings

Make sure that motion detection and recording are enabled in the camera settings. To do that:

  • Open the Tapo app, select your camera, and access the settings tab.
  • Navigate to “Detection & Alerts” and ensure that both “motion detection” and “notification” toggles are turned on.
  • Adjust “Motion Sensitivity” under Activity Zones as needed.
  • Check for any schedule settings that might be preventing recording.
  • Power Loss

Verify that the camera has a stable power source, especially for wireless models with battery capacity. If there was a power loss, power cycle the camera and network devices.

  • Firmware or App Issues

 Ensure that both the camera firmware and the Tapo app are up to date.

You can check the manufacturer’s website or support forums for any reported issues or updates related to the camera model.

  • Storage Options

Confirm that you have an active storage option, either an SD card (up to 128 GB) or a Tapo Care subscription for cloud storage.

Under Tapo Care, check if your subscription is active, as this service allows recordings for 30 days.

  • Camera Settings for Local Recording

If using an SD card, enable the “Local Recording” feature in the camera settings.

Turn on the “Loop” option to allow the camera to overwrite old clips with low storage capacity.

By following these tips, you should be able to troubleshoot and resolve any issues preventing your Tapo camera from continuously recording.

2. How do you know if a tapo camera is recording?

Here’s how you can know if your Tapo Camera is recording.

  • Check the MicroSD Card Recording Feature
  • Open the Tapo app and navigate to the Home page.
  • Click on your camera model card to access the Live View page.
  • Click on the icon at the top right corner of the Live View page to go to the Device Settings page.
  • Tap “Storage & Recording” and ensure that the microSD Card Recording feature is enabled.
  • Review Recording Schedule Settings
  • Click on “Recording Schedule” to view detailed recording schedule settings.
  • Tap “Edit” on the Recording Schedule page to modify Continuous Recording and Detection Recording schedules.
  • Save your changes by tapping the tick icon at the top right corner.
  • Access Continuous Recordings
  • On the camera’s Live View page, tap “Playback & Download.”
  • Select the SD Card icon on the Playback page.
  • Choose the date you want to review, and then drag the timeline to view continuous recordings.

3. How Long Does Tapo Camera Record?

The Tapo Camera can record videos non-stop on a memory card without needing the internet. Just keep the camera turned on all the time for continuous 24-hour recording.

What’s the recording duration on a Memory card?

The time it records depends on the size of the memory card you use. In ideal conditions, a 128 GB card in a Tapo C200 camera can record nearly 384 hours (16 days) of video. 

Remember, these numbers are from lab tests, so your real experience might be different. Also, note that there could be some limits on replacing old recordings when using loop recording.

In the end, the amount of time it takes your Tapo camera to record will ultimately depend on your memory card’s size and your camera settings, such as turning on 24-hour recording and loop recording.

4. Where Is the Reset Button on Tapo Camera?

The reset button on a Tapo camera can be found in different locations depending on the model. Here’s where you can find it on the various models:

  • Pan & Tilt Tapo Cameras

You can tilt the camera lens manually or use the app to access the reset button, which is beside the microSD card slot.

  • Tapo Security Cameras

For security cameras, the reset button is located on the camera’s side, above the SD card slot. 

  • Tapo Outdoor Security Camera

To find the reset button on the Tapo Outdoor security camera, remove the back cover by loosening the screws.

5. How to Change Password on Tapo Camera?

To change the password on your Tapo camera’s cloud account, you can follow either of the two methods outlined below:

  • Method 1: Using the Tapo App
  • Open the Tapo app and go to the “Log In” page.
  • Click on “Forgot Password.”
  • Input your cloud account and click on “SEND.”
  • Open the email associated with your account and click “Click to Reset Password.” This will redirect you to a reset password page on the cloud website.
  • Input your new password for the cloud account, confirm the password, and click “Save.”
  • Once the password is successfully changed, go back to the Tapo app.
  • Click on “PASSWORD IS RESET,” and now you can log into your Tapo app using the new password.

If you don’t receive the reset email within 60 seconds, click “Resend” in the app and double-check that you have entered the correct email address.

  • Method 2: Using the TP-Link Cloud Website
  • Open a web browser and type the following address: https://community.tp-link.com/en/forgetpw
  • On the pop-up webpage, enter your registered email address and click OK. A request email will be sent to your mailbox.
  • Open the requested email and click on “Click to Reset Password.”
  • Enter and confirm your new password on the pop-up webpage, then click “Save.”
  • Now, you can log in to the router with your new password.

6. Does Tapo Camera Work Without an SD Card?

Yes, Tapo Cameras can work without an SD card. They offer the users the flexibility to record activity either through a cloud subscription (sold separately) or by using an installed and formatted MicroSD card. 

You can decide to use either method, as they provide options for both cloud-based and local storage solutions.

7. Does Tapo Camera Work Without Being Plugged In?

Tapo Cameras must be plugged into work because they require a power supply. Each camera comes with a DC adapter that you plug into an electrical outlet. The adapter’s power rating is typically 5V, with a minimum current of 1A. 

It’s essential to use the original adapter to ensure the camera gets a stable power source. Modifying the power supply is not recommended because it hasn’t been tested. So, Tapo Cameras won’t function without being plugged in and powered with the provided adapter.

8. Why Is My Tapo Camera Not Sending Notifications?

The issue of Tapo Camera not sending notifications after motion detection is a common problem with many users. That being said, here are a few ways you can fix this.

  • Check Notification Settings

Ensure that notifications are enabled in both the Tapo app settings and your phone’s notification settings.

  • Verify Motion Detection Trigger

Confirm that motion detection is triggered by checking if there are motion detection clips saved on the SD card. Then, enable the alarm in the motion detection settings and check for corresponding recordings on the SD card.

  • Check Activity/Message Center

Inspect the Activity/Message center on the Tapo app to verify if there are records of motion detection events.

  • Review App and Firmware Versions

Ensure that both the Tapo app and the camera’s firmware are up to date. Check for any available updates. To do this:

  • Tap your plug model card on the Home page to access the control panel. Then, tap the top right corner icon to go to Device Settings.
  • On the Device Settings page, check for firmware updates and customize Auto Update Time under Firmware Update. 

Note: Not all devices support Auto Update; you can turn it off as needed.

  • Consider App Compatibility

Some users have reported issues with notifications on Android devices, especially after app updates. Be aware of potential compatibility issues and report them to Tapo support.

9. How do you turn off notifications on Tapo Camera?

To turn off notifications on the Tapo Camera using the Tapo app, follow these steps:

  • Open the Tapo app on your mobile device.
  • Navigate to the “Detection & Alerts” page within the app.
  • Check if the “Motion Detection” option is turned on, and ensure the “Notification” option is turned off.

If you are still receiving notifications despite having the notification setting turned off, you can try the following:

  • Check the “Inbox” in the app to see any motion detection notices.
  • If the issue persists, try resetting and setting up the camera again.
  • Confirm that all your Tapo Cameras are on the same firmware version and that only one camera is experiencing the issue.

Suppose you encounter power outages frequently, and the issue reoccurs after a power outage. In that case, you may need to reset the camera after each power interruption.

To turn off Tapo app notifications on your phone, you can follow these general steps:

  • Go to your phone’s Settings.
  • Navigate to Notifications or Apps.
  • Find the Tapo app in the list.
  • Disable or turn off notifications for the Tapo app.

Keep in mind that power interruptions, such as load shedding, may impact the camera’s settings, and a reset might be required after each occurrence.

10. How Is Tapo Camera Powered?

Each Tapo camera requires its own dedicated DC adapter for power. The specifications for the power supply, such as voltage (V) and current (A), can be found on the camera’s specification page, which you can find here: https://www.tp-link.com/home-networking/cloud-camera/tapo-c100/#specifications

Attempting to cut off the DC power adapters and connecting them directly to a single power supply box is not recommended. To ensure stable power and proper functioning of the cameras, it is advisable to use the original power adapters for each camera.

Additionally, Tapo cameras typically require a 5V DC power supply with a minimum current rating of 1A. If you are looking for alternative power supply options, the TAPO AC100 is suggested. It provides 5V DC and 1A output with a 6-foot power cord. 

11. How Many Devices Can Connect to Tapo Camera?

Each Tapo camera supports up to 2 simultaneous video streams. This means that you can use up to 2 devices at the same time to view the camera’s live feed either through the Tapo App or via RTSP. 

It’s important to note that a camera’s playback feature can be viewed using only one Tapo app at a time.

12. How to Share Tapo Camera With Family?

To share your Tapo camera with your family, follow these steps.

  • Create TP-Link ID

Ask your family to launch the Tapo app and choose “Sign up” to create their TP-Link ID.

  • Share Tapo Camera

On your home page, long-press the device you want to share, then tap “Share.” Alternatively, tap “Device Sharing” on the Me page and select the device you want to share.

  • Enter TP-Link ID

Enter the invitee’s TP-Link ID, then tap “SHARE.” 

(Note: For Tapo cameras, invitees have limited permissions to control the cameras.)

  • Accept Invitation

The invitee should log in to the Tapo app. Go to Me > Device Sharing to check the invitation under “Devices From Others,” and tap “ACCEPT.” Now, the invitee can manage the shared device.

To Stop Device Sharing

  • Click on the Tapo device on the home page and go to its control panel.
  • Tap “Device Sharing” and click on the account you want to stop sharing.
  • Tap “Delete” to stop sharing the device with this account.


  • Click on Me > Device Sharing > My Devices > tap the Tapo device you want to stop sharing.
  • Click on the account you want to stop sharing.
  • Tap “Delete” to stop sharing the Tapo device with the selected account.

13. How to Turn Off Camera Tapo?

To power off the Tapo camera, you can manually switch it off using its power button or switch. 

Alternatively, you can use a Tapo P100 smart plug, which enables you to schedule automatic on/off cycles for the camera. 

By plugging the camera into the smart plug, you can have the convenience of setting specific times for the camera to be powered on or off, providing a more automated and controlled way to manage its operation.

14. How to Setup Tapo Camera Without App?

A Tapo camera must be initially set up using the Tapo app; unlike some IP cameras, it lacks a web page for installation or management. 

During this setup, the camera obtains an IP address from the router. It then becomes part of your local network, even if there is no internet connection. 

Suppose you prefer not to use the app for ongoing management. In that case, the Tapo camera supports ONVIF (profile S) and RTSP protocols. 

Suppose your Synology Surveillance system also supports the standard ONVIF protocol and is within the same network. In that case, you can follow the Synology guide to add the camera. 

15. Why Is My Tapo Camera Making an Alarm Noise?

Suppose your Tapo Camera suddenly starts making an alarm noise. In that case, you can resolve the situation by trying the following troubleshooting steps.

  • Update Software

Ensure the Tapo app and camera firmware are up to date to address potential bugs.

  • Check Motion Detection Settings

Review and confirm the motion detection settings within the Tapo app to prevent false alarms.

  • Consider SD Card Recording

If applicable, install an SD card and enable continuous recording to capture events comprehensively.

  • Enhance Network Security

You can do this by regularly updating the Wi-Fi credentials, using WPA3 encryption for a more secure connection, implementing MAC address filtering., and changing default login credentials to bolster overall network security.

Implementing these steps should resolve unwarranted camera alarm issues.

16. Can You Use Tapo Camera Without Subscription?

Yes, you can use Tapo cameras without a subscription. 

The Tapo Care app is a subscription-based service that offers additional features like cloud storage, extended video history, enhanced AI features, and priority customer support. 

However, the basic features of the Tapo app, including standard camera functionalities, are available for free. Subscribing to Tapo Care is optional, and users who choose not to subscribe can still use the essential functions of the Tapo camera without needing to pay any subscription fees.

17. Why Is My Tapo Camera Not Picking Up Motion?

There are a few reasons why your Tapo camera may not be picking up motion. But you can follow these steps for troubleshooting

  • Check network quality

Ensure that your internet connection is stable. You can verify the network connection stability for the Tapo camera by following the instructions in the FAQ section of their website

  • Update firmware and app

Confirm that both the camera’s firmware and the Tapo app are up-to-date. Keeping them updated ensures compatibility and resolves potential issues.

  • Enable Motion Detection 

Open the Tapo app, go to the settings by clicking the top right gear icon, select “Detection and Alerts,” and ensure the “Motion Detection” toggle is ON.

  • Adjust Motion Sensitivity and Activity Zones

Adjust the sensitivity level to fine-tune the motion sensitivity settings. Config specific activity zones to focus on areas with expected movement.

  • Adjust the camera position and pointing angle.

Ensure that the camera is positioned correctly and points at the desired area. Incorrect installation might lead to insufficient coverage of the movement zone.

  • Ensure sufficient movement in the camera’s view.

Suppose the camera is placed with minimal movement or below the sensitivity threshold. In that case, it may not trigger motion detection. Test the camera by moving in front of it at different distances to check for responsiveness.

If the issue persists after completing these steps, consider reaching out to TP-Link support for further troubleshooting assistance.

18. Can You Use Tapo Camera Without an SD Card?

As stated earlier (Question 6), yes, you can use Tapo Cameras without an SD card. The cameras offer two options for recording activity: a cloud subscription, which is sold separately, or an installed and formatted MicroSD card. 

The choice between the two recording methods is left to the user’s preference.

19. Are Tapo Cameras Onvif Compatible?

Yes, Tapo Cameras are Onvif compatible. The cameras support both the RTSP (Real-Time Streaming Protocol) and Onvif protocol. 

This means they can seamlessly integrate and work with third-party Network Video Recorders (NVR) or Network Attached Storage (NAS) devices that also support the RTSP/Onvif protocol. 

This allows for greater flexibility and compatibility when setting up a surveillance system.

20. How to Add Tapo Camera to Home Assistant?

Adding a Tapo Camera to Home Assistant using the Tapo integration may be technical. However, you can still do it by following these steps.


  • HACS Store (Recommended)
  • Open HACS (Home Assistant Community Store) from the Home Assistant UI.
  • In HACS, search for “Tapo Controller” and install it.
  • Custom Repository (Older Method)
  • Add this repository as a custom repository in HACS.
  • Please search for the Tapo integration in HACS and install it.
  • Perform a complete restart of Home Assistant.
  • Manual Installation
  • Open the directory for your Home Assistant configuration.
  • Create a new folder named “tapo” in the custom_components directory.
  • Download all files from the custom_components/tapo/ directory in the repository.
  • Place the downloaded files into the new “tapo” directory.
  • Restart Home Assistant.

Adding Tapo Device

  • Using UI
  • Ensure the Tapo integration is installed successfully.
  • Go to the Home Assistant UI and navigate to the “Configuration”> “Integrations” section.
  • Search for “Tapo” integration.
  • Insert the host (IP address), username, and password used in the Tapo app to control the device.
  • Wait for the connection to recognize the type of Tapo device automatically.
  • Configuration.yaml
  • Open your configuration.yaml file.
  • Add configuration for the desired domain (switch, light, or sensor).


Warnings: Be aware of Tapo protocol updates. Keep the integration up to date through HACS.

Local Integration: Ensure the Tapo device has internet access for synchronization with the Tapo cloud.

Authentication: Avoid email addresses with capital letters for proper authentication.

Features: The integration supports various Tapo devices, local IP address tracking, and manual IP address changes.

21. How to Use Tapo Camera With Alexa?

To use your Tapo camera with Alexa, follow these steps. There are two ways that this can be done. 

  • Method 1: Through Tapo App
  • Open the Tapo app and navigate to Me > Third-Party Services.
  • Select Amazon Alexa and follow the on-screen guidance to link your Tapo device.
  • Method 2: Through Amazon Alexa App
  • Open the Amazon Alexa app, tap on “More” in the lower right corner, and select “Skills & Games.”
  • Click the magnifying glass in the upper right corner and search for “Tapo.”
  • Tap the “ENABLE” button.
  • Log in with your TP-Link ID linked to your Tapo device and tap “Authorize.” Once authorized, you’ll see the message “Tapo has been successfully linked.”
  • Close the window, and tap the “DISCOVER DEVICES” button to discover Tapo devices bound to your TP-Link ID.

Now you can enjoy streaming your Tapo camera videos to Amazon Echo Show or Fire TV using voice commands like “Alexa, show my Living Room camera.”

Pro tip: Ensure your Tapo device is set up and online before proceeding. If you change the Tapo device name, rediscover the device in the Alexa app to update its name.

The live feed streaming to Amazon devices will stop after 10 minutes for internet traffic considerations. You can ask Alexa to show the camera again so that it can continue streaming.

22. How to Get Tapo Camera on Firestick?

To get your Tapo/Kasa camera on Firestick, follow these steps:

  • Ensure you have an Amazon Echo Show, Echo Spot, or Fire TV with an Amazon Fire Stick.
  • Make sure your Tapo/Kasa camera is set up and connected to the Tapo app.
  • Use the Alexa Integration
  • If you haven’t linked Tapo with Alexa, refer to question 21 for the linking process.
  • Once Tapo is linked with Alexa, use voice commands on your Firestick to display the live feed.

For example, say, “Alexa, show my [Camera Name] camera.”

By following these steps, you can seamlessly watch the live feed of your Tapo Camera on your Amazon Echo Show, Echo Spot, or Fire TV using voice commands through the Amazon Fire Stick.

23. How to Disable Tapo Camera?

To turn off a Tapo camera, identify its power source, whether it’s battery-operated or connected via a power cord. 

For battery-operated cameras, remove or disconnect the batteries, and for corded cameras, unplug the power source. 

Confirm that the camera is offline to ensure it’s no longer operational. Disabling the power source effectively turns off the Tapo camera. If you decide to use it again, you can reconnect the power source accordingly.

24. How to Delete Videos From Tapo Camera?

To delete videos from a Tapo camera, follow these steps.

  • Open the Tapo app on your mobile device.
  • Navigate to the camera’s Device Settings page.
  • Tap on “Storage & Recording” and go to the “microSD Card” section.
  • Locate the “Format” option on the microSD Card page.
  • Tap on “Format” if you wish to delete all recordings stored on the microSD card.

Alternatively, suppose you want to delete specific recordings. In that case, you may need to remove the microSD card from the camera and insert it into a computer or a phone with an SD card reader. 

You can access the microSD card from there and manually delete the corresponding video files.

Note: Formatting the microSD card will erase all recordings, so proceed with caution to avoid unintended data loss.

25. How Much Data Does a Tapo Camera Use?

The data usage of a Tapo camera is approximately 300MB for one hour of live streaming when set to 1080P resolution. It’s important to note that the camera doesn’t transmit video when you are not actively watching the live view.

However, the app may consume data in the background as the camera remains connected to the cloud server to ensure remote control availability at all times.

We haven’t tested the specific data usage when the camera is only connected to the router without live streaming.

It’s advisable to test the camera in its actual environment within the return window after purchase. For optimal performance, it’s also recommended to place the camera in an open area with a strong Wi-Fi signal from the router.

26. How Much Electricity Does a Tapo Camera Use?

Each Tapo camera, like the Tapo C100, typically requires a 5V DC power supply with a minimum current rating of 1A and needs its power supply. 

You can’t combine all the cameras into one power supply directly. It’s not recommended to cut off their adapters and connect them to a single box. 

While this may work well, it could also cause issues. It’s better to use the original power adapters for each camera. 

If you want to control the power quickly, you can plug the cameras into different power strips.

27. How Secure Is Tapo Camera?

Tapo Cameras prioritize security with a unique device identification number (UID) that is crucial for connecting the camera to your app. This UID is confidential and known only to you and those you grant access to, like family or friends. To safeguard against unauthorized access:

  • Strong Credentials: Choose a strong, unique password for your Tapo account. Avoid using the same password across multiple accounts.
  • Two-Factor Authentication: Enabling two-factor authentication for your Tapo account strengthens security, adding an extra layer of protection.
  • Firmware Updates: Regularly update your Tapo cameras’ firmware to the latest version, ensuring you benefit from any security enhancements.
  • Limited Access: Share your cameras’ UID only with trusted individuals. Do not post it on public platforms or social media.

By following these precautions, you enhance the security of your Tapo cameras and prevent unauthorized removal without your knowledge or consent.


There you have it—27 Tapo Camera questions resolved. If you’re facing any problems or wish to avoid possible issues with your Tapo camera, you can always refer to this article for comprehensive solutions. 

Are you still struggling with your Tapo camera even after implementing these solutions? In that case, reach out to customer support immediately to help provide more targeted solutions specific to your needs.

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