Ring Error Codes: 17 Cases (Explained & Solved)

If you ever come across a Ring error code, that’s a sign that your Ring device has encountered an unexpected problem that stops the device from working properly. 

Thankfully, most of these error codes can be very easily solved from the comfort of your home, though some aren’t so easy to solve, as you’ll see below. 

Below are 17 of these error codes and possible solutions to them. 

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Ring Error Code 404

The 404 error code is one of the most popular error codes you’d ever come across. 

This code typically means the page you are looking for doesn’t exist.

If you come across this code while trying to access a page on the Ring website, then the go-to explanation is that the webpage you are trying to access doesn’t or no longer exists on the website. 

An example of such a case is when there’s a mistake in the link or if the page has been deleted.

Pro Tip: Double-check to ensure there is nothing wrong with the link.

Sometimes, however, you may encounter this error message while accessing an essential page like your cart. In a case like this, the most likely cause for this error is a problem with the Ring server or some backend-related problem on the website. 

While cases like this don’t present themselves often, they aren’t unheard of. 

Although there is nothing you can do about it on your end, Ring would typically solve the issue as soon as they can. 

So, if you ever encounter this error code, all you need to do is wait. The issue would typically be fixed within a few hours.

Ring Error Code 406

The error code 406, or 406 Not Acceptable Error, as it often appears, is an error code that typically occurs when a Ring user tries to access the Ring App via a VPN. 

It usually happens when too many requests are sent to Ring. Sometimes, VPNs do exactly that with how they function. In this case, Ring gives that connection a time-out and sends it a 406 error.

If you ever come across this error code, you must reconnect to Ring without using a VPN.

If you’re not using a VPN in the first place, simply waiting for about 24 hours before trying to log back into the Ring App should fix the issue so your IP ca n be unblocked.

Pro Tip: The faster way to do this would be to get off the VPN or use a different IP. 

Ring Error Code 424

An error code 424 occurs when a requested action can’t be carried out because an action that this action depends on failed to be completed, which is called a failed dependency error. 

As a Ring user, the chances of you coming across this issue are slim to none. 

If you ever do, however, get in touch with Ring support. This error code is too complex to diagnose and fix without professional help.

Ring Error Code 504

The Error code 504, or 504 Gateway Timeout Error, is a possible error users might encounter while logging into their accounts.

This error typically occurs when a server doesn’t receive a timely response while trying to contact another server. 

So, if you’re experiencing this error while trying to log in to your Ring account, then this means the Ring server is taking too long to authenticate your login details.

If you ever encounter this error message, check to ensure your Wi-Fi signal is strong since a weak Wi-Fi signal might mean a slow internet connection. 

If your Wi-Fi connection is weak, getting a stronger signal should fix the problem. 

Sometimes, the issue isn’t with your internet connection but Ring’s servers. 

In a case like that, there’s nothing you can do but wait. 

You wouldn’t need to wait long, though, as Ring would usually fix the issue as soon as possible since they use Amazon Web Services, Amazon’s reliable cloud services provider.

Ring Error Code 65

While a few Ring users have mentioned coming across an error code 65 on their Ring app, there’s little to no information on this error code anywhere. 

After our investigations and several tests, the only conclusion we’ve come to is that this error code is the same as the error code P1-65, which happens to be a Wi-Fi-related error code. 

Troubleshooting your Wi-Fi and fixing whatever issues you encounter should fix this error code. 

Ring Error Code P1-101

The error code P1-101 is a power-related error code. 

While we don’t know what exactly causes this issue, we’ve found removing the battery for a few seconds to be a reliable way to fix this issue.

Typically, you’d want to remove the battery for about 10 or 20 seconds before re-installing it into the device.

If reinstalling the battery still doesn’t fix the issue, you might want to charge the battery to full before placing the battery back in. 

Ring Error Code P1-65 

The error code P1-65 on Ring devices has been known to be associated with Wi-Fi issues. 

Usually, users come across this error code after switching their Wi-Fi networks or making some other change to their Wi-Fi settings.

You’ll want to troubleshoot your Wi-Fi if you encounter this error message. 

Check to make sure you’ve connected to the right Wi-Fi network. 

If so, check the other devices currently connected to the Wi-Fi network to see if they function fine. 

Your Wi-Fi may be out of internet connection, which is what’s triggering this error code.

If the other devices connected to the Wi-Fi are working fine and the issue is just with your Ring device, try restarting the device by removing the battery for a few seconds and reinserting it. 

If the other devices on the Wi-Fi network aren’t functioning properly as well, then chances are the issue is with your Wi-Fi router or internet service provider (ISP). 

Try turning off and unplugging your router for about a minute and then turning it back on. If that still doesn’t work, contact your internet service provider to check what’s wrong with your internet connection.

Pro Tip: If you’re still having problems, you might want to try power cycling. To do this, unplug both the Wi-Fi router and remove the battery from your Ring device simultaneously and wait a few minutes before replacing them.

Ring Error Code P1-67

The P1-67 error code often means a problem with the battery on your Ring device, specifically, unexpected battery drain. 

And, yes, this issue could happen with both hardwired and battery-powered devices.

There are two ways to fix this issue. First is the temporary fix of recharging your device.

Both wired and battery models of Ring devices have batteries inside them. 

Removing the batteries and fully recharging them before placing them back into the Ring device have been known to fix this issue. 

However, this is a temporary fix because if your device is experiencing unexpected battery drain, simply recharging it would only buy you extra time. 

To permanently fix this issue, you’d have to figure out what’s draining your device’s battery and fix that.

For Ring Cameras, try changing your motion settings to be more efficient with battery power or even calibrating the camera’s position so it can have more relevant coverage.

Pro Tip: If you’re experiencing a battery drain with a battery-powered Ring device, you might want to invest in a Ring solar panel. 

By the way, there are some things we think you should know before you buy a Ring Solar Panel, so be sure to check out our Ring Solar Panel FAQ.

Ring Error Codes P1-74 and P1-78

The error codes P1-74 and P1-78 are usually associated with your Ring device, usually a Ring doorbell, suddenly going offline.

Going offline could result from several issues: a power surge, a temporary loss of power, loose wiring, or, on some rare occasions, an issue with your Wi-Fi connection. 

The solution to this problem usually depends on which issues triggered the error code.

In the case of a power surge, you’d want to restart the device or, at worst, factory reset it.

In the case of a temporary loss of power, remove the device’s battery and get it charged.

For loose wiring (for wired devices), check to locate any loose or disconnected wires and connect them correctly to the device.

In case of an issue with your Wi-Fi connection, make sure you’ve connected to the right Wi-Fi network, have inputted the right password, and that your Wi-Fi actually has an internet connection.

If you changed your internet connection settings or router configuration, you should ensure your Ring devices can still connect over the proper ports and protocols.

If you ever encounter any of these error codes, please feel free to share your experience with us through our contact page. 

Ring Error Codes P1-70 and P1-73

The P1-70 and P1-73 error codes are similar to the last ones, except they pertain to the Ring Chime or Chime Pro instead of the video doorbells.

If your Ring Chime happens to go offline, it’s probably because of either issues connecting to the internet or a lack of power.

Anything from a power surge to a change in WiFi credentials can cause network problems, so see if your Chime is the only device having a problem with the WiFi.

You can also try hard rebooting your router for at least a minute, totally unplugging it, so you can check if the Ring Chime automatically reconnects.

If it’s offline from power loss, first check for signs of life: find out if the front light is glowing blue. 

If it is, then it’s receiving power, which is a good sign. 

If you’ve tested your power outlet to see if it works, try cutting the power to the Ring Chime by unplugging it and then plugging it back in the wall socket, making the device restart on its own.

However, if it still doesn’t turn back on, then contact Ring Support for more assistance.

Ring Error Code P13-01

You might get this error code if you try to use the Echo Show with your Ring Intercom.

Typically, it will tell you to turn on Home Monitoring if you haven’t already.

But what if it still doesn’t work? The answer is that the devices might have a connectivity or compatibility issue. 

While Ring devices can integrate with Alexa-enabled ones, sometimes, the firmware just has compatibility issues. 

So, if you haven’t solved the issue through a couple of reboots or maybe a device reset if you’re willing to do so, the next best thing is to wait for a firmware or app update for either device you’re having trouble with.

Ring Error Code P1-79

You might get this error if one of your Ring cameras goes offline. While it’s quite rare, it’s yet another connection issue.

Like always, check to ensure your WiFi details haven’t changed, and check if you can connect to the internet like usual.

If your other devices remain online except for the device that gave you the code, try power cycling it to check if it functions normally. If not, you can try putting it in setup mode again to see if that fixes it.

However, if your unit still remains faulty, it might need replacement. Contact Ring Support for your next steps, in that case.

Ring Error Code P1-75, and P10-01, P1-69

Just like the case with the error code 65, there is little to no information about the error codes P1-75, P10-01, and P1-69.

It’s very possible that these error codes do exist but are just so uncommonly triggered there’s practically no report of them happening online. 

That being said, from everything we know about these “P” error codes on Ring devices, if you ever come across these codes, then chances are the issue you are facing is a power, battery, or Wi-Fi-related issue. 

Trying out the various suggestions, tips, and solutions mentioned above for other “P” error codes in this article could help fix this issue. 

Summary

So there you have it: 17 Ring error code cases, what they mean, and how to fix them. Some of these error codes are rather straightforward, others are a bit more tricky to handle, and a few are rather obscure.

By following the instructions in this article, you should have little to no issue getting rid of these error codes. If you do come across the error code 424 or one of the obscure ones like the P1-75, P10-01, and P1-69, though, you’d want to get in touch with a Ring expert.

Feel free to share your experience with us if you encounter any of these errors. We’d like to hear about it.

Check out Ring Solar Panel Typical Problems and Does Ring Devices Work in Other Countries? for more related content.

Sources

1. How to use Ring Intercom with your Alexa-enabled device, Ring Support
2. Understanding the Ring App and Virtual Private Networks (VPN), Ring Support
3. Home Monitoring, Amazon Help and Customer Service