12 Wyze App Common Problems (Explained & Solved)

When it comes to using the Wyze app, there are a few issues users often find problematic. Some of these problems are pretty straightforward and take just a little tweaking here and there to fix. 

Others are a little more complicated, though.

Below are 12 common Wyze app problems, their most likely causes, and how to solve them.

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1. Wyze App Not Showing Camera

There are many reasons why your Wyze App may not show your camera. 

One of the most common reasons is using the wrong Wi-Fi band. With Wyze devices programmed to run on a 2.4 GHz Wi-Fi frequency, using a 5 GHz frequency would lead to issues connecting to your camera. 

Another possibility is an issue with your cam’s firmware. If the camera is not up to date, you’re likely to have problems accessing the camera on the Wyze app. 

If you are having issues seeing your Wyze camera on the Wyze app, make sure that your camera is up to date and has no pending firmware update. 

You’d also want to ensure your Wyze app is up to date.

If you’re using the proper band (2.4 GHz), and your camera has no pending firmware updates, below are two solutions you can try out to solve the problem:

1. Reboot or power cycle the camera
2. Clear the app’s cache build-up

Reboot or Power Cycle

As simple as it may sound, your Wyze App prefers direct and hassle-free actions. A simple reboot can sometimes fix the problem if your camera isn’t working, such as if it’s not showing up.

To reboot your Wyze camera, simply:

1. Unplug the camera, wait a moment, and plug it back in.
2. Restart your phone, Wi-Fi network, and the Wyze Camera. Once it’s up and running, your camera should be back.

For a more thorough approach, you can do a Hard Reboot or Power Cycle. 

Here’s how to do it:

1. Unplug the device from the power outlet and wait a few minutes for it to turn off entirely.
2. Reconnect it, restart your device, and then reconnect to the Wi-Fi network.
3. Finally, restart the Wyze App and check if the camera works again. Restarting helps clear out any issues and refreshes your camera.

Clear Cache Build-Up

One of the reasons your Wyze camera might not show up on your app is the low memory space caused by the App Cache. 

Clearing up such cache build-up can help fix this issue.

To clear the App Cache on your Wyze app, simply:

1. Go to your mobile phone’s Settings.
2. Select “Apps.”
3. Find the Wyze App.
4. Tap “Storage” and choose “Clear cache.”
5. Go back to the previous menu and refresh the App. You’re all set!

Once you relaunch the app, your camera should be working fine.

2. Wyze App Not Working on iPhone

The Wyze App is designed to work on both Android and iOS devices. If you own an iPhone, you should typically have no issues using the app on your device. 

However, if you’re having issues using the Wyze app on your iPhone, you have little to worry about.

 Fixing the issue is relatively easy. 

You only need to update your iPhone to iOS 14 or a newer version. 

After the upgrade, you can access all the Wyze App features.

Here are simple steps to update your iOS:

1. First, ensure you’ve backed up your device using iCloud or your computer.
2. Connect your device to power and connect to Wi-Fi.
3. Go to “Settings,” then “General.”
4. Tap “Software Update.”
5. If multiple software updates are available, choose the one you want to install.
6. Finally, tap “Install Now.”

3. Wyze App Not Working On iOS 17

Some users experienced the Wyze app not working when they updated to iOS 17, particularly the Beta versions of iOS 17.

Symptoms can include being unable to access live streams or even logging in.

This bug, unfortunately, has been reported to happen if you’re on iOS 17 Beta 6. 

However, the good news is that there’s a fix.

Update to iOS Beta 7 and higher, and your Wyze app should work again. Don’t forget to update your Wyze app to ensure the best compatibility.

4. Wyze App Not Compatible With Your Device Message 

If you try installing the Wyze App and receive an error message saying your device isn’t compatible, you’re using a software version unsupported by the mobile app. 

For iPhones, that means you are using an iOS version lower than version 14, and for Android users, you’re using a version lower than Android 7. 

To fix this issue, simply upgrade your software version to iOS version 14 or higher for iPhone users or Android 7 or higher for Android users.

Pro Tip: The Wyze App doesn’t work on Windows phones, tablets, or Kindle Fire Tablets. It’s also incompatible with specific smart devices like the Wyze Night Light and Wyze Handheld.

5. Wyze App Won’t Download Videos

Having trouble downloading videos on the Wyze app can result from several issues. If you ever have this problem, here’s how you can fix it:

1. First, ensure you’ve given the Wyze App permission to download videos to your device. You usually have to “Allow app access to photos, media, and files” to ensure it gets all the necessary permission. 
2. Because video files can be quite large, ensure that your phone or tablet is connected to the same Wi-Fi network as your camera. This way, the transfer can happen over Wi-Fi, which is faster.
3. Once you’ve checked these, go to the Album section in the app. From there, you can download the video to your device or microSD card. You can also use the share button to send the video to another location.

Downloading to a microSD card not only saves space on your device but also allows you to view or download the video on a computer if you prefer.

6. Wyze App Not Sending Notifications

Wyze App notifications are messages that pop up on your phone to let you know when your Wyze Cam has detected something. 

If you’re not getting these notifications, the most likely cause is that your device isn’t connected to the internet. 

Since your Wyze device requires an internet connection to send notifications to the Wyze app, the device needs to be connected to a working Wi-Fi connection to function correctly. 

If your Wyze device is connected to the internet, but you still can’t receive notifications, it’s possible that notifications have been turned off on the Wyze device.

To check and fix this:

1. Open your Wyze App and tap on the “Account tab.”
2. In the Account tab, find the notification option and switch it on if it’s off.

By switching on the notifications options, you should be able to start receiving notifications directly on your device. 

Also, make sure your mobile device’s notifications are enabled as well, ensuring you aren’t on Do Not Disturb mode and other modes that can stop notifications from appearing.

7. Wyze App Won’t Rotate

Unfortunately, this is an issue with the Wyze app itself. Although it allows you to view streams in landscape mode, the app isn’t designed for landscape view. 

Such a design can be problematic, especially for people with disabilities and other use cases. Currently, it’s not fully optimized according to iOS standards.

However, if you’re using an Android device, you can try the following:

In your Android settings, go to Display, then Full-Screen Apps. Set the Wyze app to full screen, and it might work.

If you have a Samsung device, you can go to Settings > Advanced features > Labs > Show apps in landscape. 

Set the app to either full screen or app aspect ratio. Following these steps should help you view your cameras in landscape mode.

If these solutions don’t work, you can download apps on Android that force the screen to rotate. They’re not perfect, but they can get the job done. 

8. Wyze App Won’t Let Me Login

If you’re trying to log in to the Wyze App, but the screen won’t load, it likely means the app can’t reach the login server. Network connection issues can cause this to happen.

To fix it, reboot your device, not just the app. 

Turn off your device and then turn it back on, which will refresh your network connection.

If the problem persists, try switching between different networks to ensure the network you’re using isn’t the cause of the login issue.

9. Wyze App Not Opening

If the Wyze app is not opening on your device, it could mean your Android or iOS version is not supported. 

As mentioned earlier, you need at least iOS 14 or Android 7 and above to use the Wyze app.

However, if you have the required phone version but the app still wouldn’t open, you can try a simple fix: reboot your device. 

A simple reboot can clear any potential bugs preventing the app from opening. The reboot process can vary for different devices, so if you look up how to do it online, follow the instructions for your specific mobile device.

10. Is There a Wyze App For Windows 10

No, the Wyze App is designed to work with Wyze products, but only on phones or tablets that are either iOS or Android. 

You can’t natively use the Wyze App on a Windows computer, Windows phone, tablet, or Kindle Fire Tablet. 

It won’t work with these and isn’t compatible.

However, there’s Wyze Web View, which allows you to access your camera’s live stream and events through a web browser. 

You can also view multiple live streams at the same time, allowing you to check out your cameras on a Windows 10 device.

Alternatively, you can download an Android emulator for Windows 10, such as BlueStacks, and run the Wyze app there. 

Note that some users have encountered issues while doing so, but try it out for your PC to see if it works for you.

11. Wyze Server Is Unresponsive

If your Wyze Device Server is unresponsive, you can resolve this by following these steps:

1. Log out of your account in the Wyze App.
2. Reboot your phone (turn it off and then on).
3. Log back into your account.

You can also check Wyze’s “Service Status and Known Issues” page to see if there are any outages with Wyze servers.

12. Wyze Server Connection Failed

One of the primary reasons your Wyze server connection fails is that you’re using the wrong network connection.

Wyze devices are designed to work on a 2.4 GHz Wi-Fi frequency. 

If you connect them to a different frequency, like 5 GHz, the app won’t work, and you might get a Server Failed connection.

Slow internet speed can also cause these errors if you’re on the right frequency. 

To solve the issue, follow these steps:

1. Disable all firewall settings on your device.
2. Forget all Wi-Fi networks you’ve connected to.
3. Unplug the device for 30 seconds, and then turn it back on.

If the problem persists, you can try rebooting your router or, as a last resort, restoring factory settings. Please note that restoring factory settings will erase all data on your device.

Summary

The Wyze App and Devices are smart and user-friendly tools recommended for every home. 

While they might seem challenging to use at first, this guide has shown you that you can understand and easily solve any small issues you might encounter. You can now consider yourself a mini-expert in using these devices.

Sources

1. No Notifications on Smartphone or Tablet, Wyze Support
2. Update your iPhone or iPad, Apple Support